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Refund Policy

 

Returns and Exchanges

Returning goods if they are faulty

Our products come with guarantees that may not be excluded under the Australian Consumer Law. Where a product is faulty, you must advise WGU DESIGN in writing within 72 hours of receipt of the product, detailing the order and the problem with the product. Where a product is faulty or damaged, you are entitled to one of the following, at WGU DESIGN’s option: the replacement, repair or refund of the purchase price for the product. You are responsible for the cost of returning the product to WGU DESIGN. Any product returned to WGU DESIGN is your responsibility until it reaches our warehouse.

For full terms and conditions, click here.

Get in Touch

MELBOURNE SHOWROOM
5/34 Christensen Street,
Cheltenham VIC 3192
1800 181 558
03 85251687
info@wgu.com.au

Trading Hours
Sun - Mon    Closed
Tues - Sat      10am - 5pm
             
Please note we are closed on all public holidays and over the Christmas and new year period (from 18th of December to 12th of January).

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