Refund Policy


Returns and Exchanges

Returning goods if they are faulty

Our products come with guarantees that may not be excluded under the Australian Consumer Law. Where a product is faulty, you must advise WGU DESIGN in writing within 72 hours of receipt of the product, detailing the order and the problem with the product. Where a product is faulty or damaged, you are entitled to one of the following, at WGU DESIGN’s option: the replacement, repair or refund of the purchase price for the product. You are responsible for the cost of returning the product to WGU DESIGN. Any product returned to WGU DESIGN is your responsibility until it reaches our warehouse.

For full terms and conditions, click here.

Get in Touch

5/34 Christensen Street,
Cheltenham VIC 3192
1800 181 558
03 9052 5001

Showroom Hours
Wed - Sat      10am - 4pm

Office Hours
Tues - Sat      10am - 5pm

Please note we are closed on all public holidays, public holiday weekends and over the Christmas and new year period (from the 19th of December and re-opening on the 18th of January).


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Copyright 2019 WGU Design


Our Price Promise is to offer competitive prices on all Cane-line items and beat those of Australian retail stores and their online sites. Should you find a lower price for the same product elsewhere, we’ll happily beat it provided that:

  • the product is identical
  • any offers made by WGU Design in respect of the product are also identically available from our competitor
  • the product is in stock at their store or on their website

Simply inform our friendly team members when making your purchase, or email when purchasing online.

The WGU Design Price Promise does not extend to stand-alone online retailers, auctions, liquidation sales, clearance, trade and commercial sales or advertising errors.

To qualify, simply provide written evidence of any competitor’s price for the identical product and once the price is verified as genuine (inclusive of shipping or other related costs) and the goods are ready for immediate shipping, we will beat it.