Returns and Exchanges
Returning goods if they are faulty
Our products come with guarantees that may not be excluded under the Australian Consumer Law. Where a product is faulty, you must advise WGU DESIGN in writing within 72 hours of receipt of the product, detailing the order and the problem with the product. Where a product is faulty or damaged, you are entitled to one of the following, at WGU DESIGN’s option: the replacement, repair or refund of the purchase price for the product. You are responsible for the cost of returning the product to WGU DESIGN. Any product returned to WGU DESIGN is your responsibility until it reaches our warehouse.