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Warranties & Returns

 

Returns and Exchanges

Returning goods if they are faulty

In the unlikely event that your item arrives damaged or faulty, please notify WGU DESIGN in writing within 72 hours of receipt of the product, detailing the order and the problem with the product. Where a product is damaged or faulty, you are entitled to one of the following, at WGU DESIGN’s option: A replacement (if available), repair, store credit or a full refund of the purchase price for the product. Please contact our Customer Care Team on 1800 181 558 or email info@wgu.com.au to assist with organising your return.

You may be required to send us images of the damage for further assessment. WGU DESIGN will give you the option to arrange a replacement for part/whole of the item, or provide you with a store credit or a full refund. Any refund is made back to the payment option you chose with your original order. Please do not attempt to return the items before speaking to one of our specialists (you may be responsible for any associated expenses if you do so). Items must be unused and in its original packaging for these returns. Any product returned to WGU DESIGN is your responsibility until it reaches our warehouse. 

We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer’s instructions; using it in an abnormal way; or failure to take reasonable care.

Change of mind returns

Pursuant to the relevant provisions of the Australian Consumer Law, which is located within Schedule 2 of the Competition and Consumer Act 2010, WGU Design does not offer a refund on products for a change of mind.

For full terms and conditions, click here.

Get in Touch

MELBOURNE SHOWROOM
5/34 Christensen Street,
Cheltenham VIC 3192
1800 181 558
03 9052 5001
info@wgu.com.au

Showroom Hours
Fri - Sat          11am - 5pm
Appointments during non-showroom hours available.              

Office Hours
Tues - Sat      10am - 5pm

Please note we are closed on all public holidays, public holiday weekends and over the Christmas and new year period (from 20th of December and re-opening on the 12th of January).

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Copyright 2019 WGU Design

PRICE PROMISE

Our Price Promise is to offer competitive prices on all Cane-line items and beat those of Australian retail stores and their online sites. Should you find a lower price for the same product elsewhere, we’ll happily beat it provided that:

  • the product is identical
  • any offers made by WGU Design in respect of the product are also identically available from our competitor
  • the product is in stock at their store or on their website

Simply inform our friendly team members when making your purchase, or email info@wgu.com.au when purchasing online.

The WGU Design Price Promise does not extend to stand-alone online retailers, auctions, liquidation sales, clearance, trade and commercial sales or advertising errors.

To qualify, simply provide written evidence of any competitor’s price for the identical product and once the price is verified as genuine (inclusive of shipping or other related costs) and the goods are ready for immediate shipping, we will beat it.